ATMs appear to be mainly provided by banks in Nigeria. ATMs are set up to provide 24 hour services to bank customers, who cannot expect to be able to transact with Adoption of ATMs in Nigeria banks in the same period of time Ugwu, Modern technology has created a new economic environment, in which requires different practices of delivering customer service.
Conclusions and Recommendations 1. Introduction Banking system can be traced to medieval and early renaissance Italy, to the rich cities in the north like Florence, Venice and Genoa, the Bardi and Peruzzi families dominated banking in the 14th century Florence, establishing branches in many parts of Europe.
The most famous Italian Bank was the Medic banks, established by Giovanni medic in During the 20th century, developments in telecommunication and computing resulting in major changes to ways banks operated and allowing dramatically increasing size and geographical spread.
The first decade of the 21st century also saw the culmination of the technical institution in banking over the previous thirty 30 years and saw a major shift away from traditional bank branches to internet banking Charles, Banking in Africa has long been problematic because local banks are often unstable and corrupt as such governments and various industries rely on international banks UN report, In the years after independence, African governments heavily regulated the banking sector and placed its limit on international competition.
Since the inauguration of the Gold Coast Bank as the Central Bank of the then Customer satisfaction of atm service Coast and its maturity to the Central Bank of Ghana after independence inthere has been the influx of a number of Commercial, Investment, Merchant, Development and Private Banks among others.
Banking services contribute to the socio-economic development of every country. Banking creates employment opportunities to citizens of various countries. Banking facilitates many developmental projects by granting loans.
Banks in Ghana contribute to the development of the country. Rafiqul et al noted that the banking industry like any other industry faces a lot of challenges in its operations that minimize the level of customer satisfaction.
Some of the challenges include; accessibility of accounts when customers are not near their mother banks and long waiting time in the banking hall.
This can be minimized by widening the infrastructural base of the banks. It has also been observed overtime that management of banks put their focus on treasury and corporate business whiles the operational side is often ignored.
The operational side is as important as other segments of banking and banks should strengthen and give incentives to those involved in the operational business.
Another area in the banking industry where a lot of progress should be made is the e-banking. Although small and medium banks are now offering online services to their customers, the large banks with more expanded branches network and a large number of customers are required to move more expeditiously so as to optimally utilize the e-banking network.
This will not only lower the transaction cost but will also help in improving the customer services Rafiqul et al.
Problem Statement Automated teller machine ATM is an innovative service delivery mode that offers diversified financial services like cash withdrawal, funds transfer, cash deposits, payment of utility and credit card bills, cheque book requests and other financial enquiries Muhammad The concept of automated teller machine ATM has been quite old and has been developing throughout the world.
Undoubtedly, a fair number of theoretical and empirical researches have been made worldwide, because of increase in scale of ATMs and consequently to convert the economy into a cashless one Pohwa and Saxean, Yazeed Abdul noted that in Ghana, ATM is commonly use by customers of various banks for cash withdrawal and account balance enquiry.
This inability on the part of customers to exploit these opportunities provided by the ATM is mainly due to reasons such as inadequate knowledge about the functions of the ATMs apart from cash withdrawals and balance enquiry, inability of some banks to render diversified ATM services, among others.
However it should be noted that ATM services offered to clients differ among banks Islam et al, A couple of empirical studies have being conducted on ATM services and customer satisfaction across different countries of the globe.
Aborampah also focused on the levels of customer satisfaction in the banking industry in his research customer satisfaction in the banking industry:A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the organization, manage and hire a team of customer service staff, and handle face to face inquires.
Ecovacs is a company that sales different variety of electronics. The Automated Teller Machine (ATM) is one type of innovation that can mechanically accept deposits, issue withdrawals, transfer funds between accounts, collect bills, and make small loans.
This study aims at investigating the satisfaction levels of HSBC ATM cardholders (both staff and nonstaff) with. Kumbhar V. M. heartoftexashop.com CUSTOMERS’ SATISFACTION IN ATM SERVICE: AN EMPIRICAL EVIDENCES FROM PUBLIC AND PRIVATE SECTOR BANKS IN INDIA MANAGEMENT RESEARCH AND PRACTICE Vol.
3 Issue 2 () pp: CUSTOMERS’ SATISFACTION IN ATM SERVICE: AN EMPIRICAL EVIDENCES FROM PUBLIC AND PRIVATE SECTOR BANKS IN INDIA Vijay M. . Factors Influencing Customer Satisfaction with ATM Banking Charles Mwatsika University of Malawi, The Polytechnic, Private Bag , Blantyre 3, Malawi customer satisfaction, ATM banking features, and ATM service quality.
and ATM service quality. CUSTOMER SATISFACTION Westbrook and Oliver () define customer satisfaction as a mental. Have any questions about Woodworker's Supply or heartoftexashop.com? We can answer your questions, help you with your order, troubleshoot your tool problems and more.
Call us at or email us for any assistance. The impact of ATM services on customer satisfaction in Indian banks Dilijonas, D., Krikščiūnienė, D., Sakalauskas, V. and Simutis, R. () Sustainability based service quality approach for automated teller machine network.